Domestic Shipping to Singapore
The delivery time from the package has left our warehouse is:
- Up to 3-5 working days via Normal Mail (Free, non-tracking)
- Up to 1-2 working days via Registered Mail (Additional $9.00 via Zyllem)
We are not liable for lost mail so Registered Mail option is highly recommended as it comes with tracking and package is delivered to your doorstep.
International shipping is at a flat rate of SGD $5 per order without tracking.
Delivery time is between 10 – 20 working days.
If the item is a back order, delivery duration will increase by approximately 7 – 14 working days.
You are responsible for any additional taxes and duties, which are levied once your package reaches your country. We are not responsible for any fees charged by customs. We cannot be held responsible for items that are lost, delayed or damaged in transit.
All stated prices on the website are in Singapore Dollars (SGD).
Goods sold are not refundable.
Under unforeseen circumstances where the item is damaged, send us an email with a photo of the damage at firstname.lastname@example.org and we will endeavour to resolve the issue. If it is deemed our fault and we are unable to replace it, a refund will be provided.
We do not do exchange for wrong size for cat costumes/hats at risk of fur-mites. Fur-mites on cats are usually undetected till a bald spot appears. We hope you cat owners can understand.